Cannot connect to website. Check your internet connection

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Cannot connect to website. Check your internet connection

Postby 151kbar151 » 01 Jun 2015, 16:30

I've been patient for long time, but now patience is over. Can you please solve your problem, that sometimes, for me especially when changing players, there is shown in game "Cannot connect to website. Please check your internet connection" when trying to find internet games? This is very annoying. Thank you. P.S. My internet connection is allright.
Big fan of Roger Federer and Novak Djokovic. Big hater of Rafael Nadal and Andy Murray.
Playing with ITST mod. ̶A̶c̶t̶i̶v̶e̶ ̶I̶T̶S̶T̶ ̶t̶o̶u̶r̶n̶a̶m̶e̶n̶t̶s̶ ̶p̶l̶a̶y̶e̶r̶.̶
151kbar151
crazy of the little yellow ball
crazy of the little yellow ball
 
Messages: 55
Gaming Since: 06 Jul 2014, 21:34
Location: Czech Republic

Re: Cannot connect to website. Check your internet connectio

Postby manutoo » 02 Jun 2015, 09:02

Hello,

do you use ManaGames version or Steam version ?
With MG version, I never get this issue ; with Steam, it happens sometimes, when Steam servers are busy I guess ; I can't do much about that, though... And once it's connected, usually, it's fine (ie: it's same than MG version)
ManuTOO
== Mana Games ==

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manutoo
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Messages: 15784
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: Cannot connect to website. Check your internet connectio

Postby 151kbar151 » 10 Jun 2015, 20:41

I'm using Steam version but I thought its using same servers as non-Steam version.
Big fan of Roger Federer and Novak Djokovic. Big hater of Rafael Nadal and Andy Murray.
Playing with ITST mod. ̶A̶c̶t̶i̶v̶e̶ ̶I̶T̶S̶T̶ ̶t̶o̶u̶r̶n̶a̶m̶e̶n̶t̶s̶ ̶p̶l̶a̶y̶e̶r̶.̶
151kbar151
crazy of the little yellow ball
crazy of the little yellow ball
 
Messages: 55
Gaming Since: 06 Jul 2014, 21:34
Location: Czech Republic

Re: Cannot connect to website. Check your internet connectio

Postby 151kbar151 » 10 Jun 2015, 20:44

BTW nice censorship of my subject manutoo. :thumbleft: :applause:
Big fan of Roger Federer and Novak Djokovic. Big hater of Rafael Nadal and Andy Murray.
Playing with ITST mod. ̶A̶c̶t̶i̶v̶e̶ ̶I̶T̶S̶T̶ ̶t̶o̶u̶r̶n̶a̶m̶e̶n̶t̶s̶ ̶p̶l̶a̶y̶e̶r̶.̶
151kbar151
crazy of the little yellow ball
crazy of the little yellow ball
 
Messages: 55
Gaming Since: 06 Jul 2014, 21:34
Location: Czech Republic

Re: Cannot connect to website. Check your internet connectio

Postby manutoo » 11 Jun 2015, 08:59

When you buy the game from ManaGames, the Key info is stocked on ManaGames server so it's very fast to log in.
When you buy the game Steam, the ManaGames server has to :
1- check your Steam Identity
2- check that Steam Identity actually owns TE2013
That's 2 calls to Steam servers, and if they're busy (which seems to happens particularly in the evening at GMT+2), it can take a very long time & even time out. There's no much I can do on my side to avoid that (at least without building some complex cache system).

Did you notice if the error was more or less frequent depending the hour of the day ?

PS: I always rename the subject when it doesn't describe what the topic is actually about, because I don't want the Forum users to lose time opening topic they're not sure what they are about.
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 15784
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: Cannot connect to website. Check your internet connectio

Postby 151kbar151 » 11 Jun 2015, 17:45

1) I bought game on ManaGames but then I switched to Steam
2) I thought it's checking on startup, not when trying to play online.
Big fan of Roger Federer and Novak Djokovic. Big hater of Rafael Nadal and Andy Murray.
Playing with ITST mod. ̶A̶c̶t̶i̶v̶e̶ ̶I̶T̶S̶T̶ ̶t̶o̶u̶r̶n̶a̶m̶e̶n̶t̶s̶ ̶p̶l̶a̶y̶e̶r̶.̶
151kbar151
crazy of the little yellow ball
crazy of the little yellow ball
 
Messages: 55
Gaming Since: 06 Jul 2014, 21:34
Location: Czech Republic

Re: Cannot connect to website. Check your internet connectio

Postby manutoo » 12 Jun 2015, 08:11

1) in that case, it's same than if you bought the game on Steam, as the Steam version doesn't contain your Key info, so you're identified by your Steam ID
2) you're logged in when you enter the Network menu, and logged out when you play vs the CPU or change your player's name within the Character Sheet
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 15784
Gaming Since: 24 Jan 2004, 15:38
Location: France


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