I don't get the ELO penalty rule. I play someone who constantly swaps to another application, and all of a sudden things get sloooow, so slow that it's impossible to play.
I was leading 4/3 and when I give up I loose 6 ELO points and besides, I get -19 ELO penalty. How is that??? I really don't get it.
Another thins is about remapping, I don't get that either. It's no use training all day with specific profile and when I play online, everything gets remapped and my player has totally different skills. I mean, come on. I have 100% serve consistency and 100% serve precision and I never get a first serve in. My fisrt serve percentage is always below 75%. It's frustrating to play like that

Hope you give me some answers. Many thanks!!