My game stopped working (Mac)

the place to report any bug met in the game

My game stopped working (Mac)

Postby teeteeago » 22 Jun 2017, 04:22

I've played this game for so long (720 hours to be exact) but it has stopped working for me. I play on steam on a mac. Whenever I try and click next match in the world tour mode, it takes me to a screen that says the day and the week that i'm on. There are no buttons to take me to other screens and i am forced to force quit the game. Has anyone encountered this gitch before? Does anyone know how to fix it? Thanks!

PS Manu I am a huge fan, you have created a great game here, excited for TE 4!
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 22 Jun 2017, 08:23

Hello,

Could you send me your saved games ? (HowTo => http://steamcommunity.com/app/346470/di ... 944192558/ )
Something obviously went wrong, I'll check to see if it's fixable or not. But I'm afraid it's likely you'll have to load a previous game, 1 or 2 weeks earlier.

PS: thanks..! :P
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: My game stopped working (Mac)

Postby teeteeago » 22 Jun 2017, 23:35

I just sent you an email with my save files. Thank you so much for looking into this!
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 23 Jun 2017, 11:15

I got your saved games, and tested both men & women tour saved games (with respectively Tyler & Ashlye, both playing a doubles match next), and both games worked normally, both on Windows non-Steam version and Mac Steam version.

So I'm really not sure what could lead to this issue on your Mac.

You have the v1.0i, right ? (you can see it in the Credits menu)

After you have the hang & force to quit the game, could you post the System.log file from "Documents/Tennis Elbow 2013" ?
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: My game stopped working (Mac)

Postby teeteeago » 24 Jun 2017, 00:15

just sent it! Its a really weird glitch! it was working perfectly fine the whole time ive played it until now! And yes i believe it is v1.0i

thanks for your help!
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 24 Jun 2017, 06:30

I checked your System.log and there's nothing wrong except for the configuration of Joystick 2, Up . Try to set it back to a normal value.
If still not working, then rename this file "Document/Tennis Elbow 2013/Tennis.ini" to Tennis.ini.Bak ; it'll reset your settings but you won't lose your saved games.

If still not ok, then manually save your current game, start a new one and check if you can actually start a match or not, so we'll know if it's general issue, or if it's only linked to your current games.
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: My game stopped working (Mac)

Postby teeteeago » 24 Jun 2017, 07:34

hey manu, I just did everything you said, it still didn't work! I even tried making the new player, but even that didn't work. this is such an odd problem
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 24 Jun 2017, 07:41

You didn't try to Mod the game, right ? (especially the Menu files)

Else, try to completely uninstall & reinstall the game in Steam (this shouldn't touch the saved games in Document, but maybe do a backup to be on the safe side).

Also, turn off & on, then reboot your Mac.
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: My game stopped working (Mac)

Postby teeteeago » 24 Jun 2017, 09:18

No, ive never tried to mod the game, also i just uninstalled and reinstalled and restarted my computer but it still does the same thing
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 24 Jun 2017, 09:52

Hum, that's really strange.

Did anything change on your Mac lately ? What MacOS version do you have ?
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: My game stopped working (Mac)

Postby teeteeago » 24 Jun 2017, 19:12

Nope, I didn't change anything before the problem started. I have MacOS Sierra Version 10.12.5
teeteeago
Guest
 

Re: My game stopped working (Mac)

Postby manutoo » 26 Jun 2017, 07:14

Sorry, I'm out of ideas now... :sweat:

Maybe try to play in fullscreen mode if you were in windowed mode, and vice versa.

This folder is empty : "Documents/Tennis Elbow 2013/Mods" ; right ?
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
User avatar
manutoo
Game Author
 
Messages: 14810
Gaming Since: 24 Jan 2004, 15:38
Location: France


Return to TE - Bug Report

Who is online

Users browsing this forum: No registered users and 2 guests