Tennis Elbow 4 Launcher Crashes [on MacOS]

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Tennis Elbow 4 Launcher Crashes [on MacOS]

Postby helloman » 19 Feb 2021, 18:02

Game was working well until I saw an update was available today. The Launcher/updater used to work, but it crashed today.

I deleted my entire game and tried to reinstall the game from the link in my email, but after I downloaded the launcher, it crashes when trying to open it.

Now, I cannot even install the game.

On a MBP16 Big Sur 11.1.
helloman
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Re: Tennis Elbow 4 Launcher Crashes

Postby manutoo » 19 Feb 2021, 18:27

Hello,

try to delete the whole "Documents/Tennis Elbow 4" folder, then launch TennisElbow4-Launcher again.
ManuTOO
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Re: Tennis Elbow 4 Launcher Crashes

Postby Loft1 » 20 Feb 2021, 01:13

manutoo wrote:Hello,

try to delete the whole "Documents/Tennis Elbow 4" folder, then launch TennisElbow4-Launcher again.


Hi Manutoo, is it normal that I don't have any Documents/Tennis Elbow 4 folder ? I have Windows 10.
Maybe that's the problem with the bugged launcher? And if i need to reinstall again all the game, how can i maintain my saved data?
Thanks for your effort as always
Loft1
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Re: Tennis Elbow 4 Launcher Crashes

Postby sadfan » 20 Feb 2021, 03:43

I already deleted the Tennis Elbow 4 Folder in Documents and reinstalling it didn't work. Any suggestions?
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Re: Tennis Elbow 4 Launcher Crashes [on MacOS]

Postby manutoo » 20 Feb 2021, 07:47

Loft1,
the OP is on MacOS.
You can reinstall the game using the download link from your License Key email without a problem, you won't lose anything.

sadfan,
so where did it fail ? In the patcher during the re-installation ? Or when launching TE4 ?
Could you locate the corresponding log and send it to me :
- Launcher :~/Library/Logs/Mana Games/TennisElbow4-Launcher/Player.log
- TE4 : ~/Library/Logs/Mana Games/Tennis Elbow 4/Player.log
..?
ManuTOO
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Messages: 17497
Gaming Since: 24 Jan 2004, 15:38
Location: France

Re: Tennis Elbow 4 Launcher Crashes [on MacOS]

Postby sadfan » 20 Feb 2021, 19:19

Restarting the computer fixed the issue. Downloads great! :)
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