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General discussions about the version 2006 of Tennis Elbow

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Postby maximedegreve » 21 Mar 2004, 09:21

if i buy this game where must i put the serial code then
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Postby manutoo » 21 Mar 2004, 15:51

hello,

don't worry, when you receive the license key, you have all the needed explanations to know how to get the full game.

Good game !
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Gaming Since: 24 Jan 2004, 15:38
Location: France

Postby Guest » 17 Nov 2004, 13:55

I purchased the full version but I am not able to register the game to play the full version.

In your manual info you write that I have to "activate the program online by use of the re-installation mechanism included in the software". I could not found any re-installation mechanism - where can I get it? :?
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Postby manutoo » 17 Nov 2004, 21:44

humm
I never wrote such thing in the manual.

Could you tell me where and how did you buy "Tennis Elbow" (you didn't buy another game, right ?)

Put the address of the buy page, and/or a copy of the order form please, please.

I hope you didn't buy it from a fraudulent seller.

Regards,
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
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Gaming Since: 24 Jan 2004, 15:38
Location: France

Postby Guest » 18 Nov 2004, 07:45

manutoo wrote:Could you tell me where and how did you buy "Tennis Elbow"

I downloaded Tennis Elbow from the site shareware.com and buyed it from softwrap.com via credit card.

Their answer:

Thank you for the email.

Please note that what is meant by the "via the Internet", means activating the program online by use of the re-installation mechanism included in the software. You would need to install a copy of the software on your
computer.
Once you have downloaded and installed the software on your computer, kindly follow the steps below:

- You will need to be connected to the Internet
- Access the software
- Select "Re-installation of License" from the screen that appears
- Enter your license holder name and purchase reference number in the
fields provided
- The software will automatically reinstall and be activated

We trust this assists you. Should you require further assistance, feel
free to contact Softwrap support desk, which is available 24 hours a day, 7
days a week.

Kindest regards,

Tyler
Customer Service Consultant
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Postby Guest » 18 Nov 2004, 07:47

The confirmation email was the folllowing:

Thank you for purchasing with Softwrap. This purchase will appear on your card statement as: www.softwrap.com

Please save this email and print a copy for safe-keeping as confirmation that you have purchased Table Tennis Pro for USD $19.95.

License holder: Perisset Pascal
Purchase Reference: XY

Having purchased this software title through Softwrap Limited you are free to use it on your PC only, however you may also transfer your license free of charge once to your laptop or any other machine. This can be done by re-installing the software title on your new machine, running it, selecting "Reinstall" and entering your License Holder name and Reference number details as provided above.

In the event you no longer have these details please email support@softwrap.com with your full name, approximate date of purchase, first and last 4 digits of the 16 digit credit card number you used to effect the purchase as well as the name of the software title you are wishing to re-install.

For internet re-installations an internet connection will be required. For telephone re-installations please call one of the numbers listed in the contact section of the Softwrap website and a Softwrap agent will complete the process with you.

In the event that you require any assistance activating / licensing your software please contact the Softwrap support centre via email at support@softwrap.com. If you have a technical problem with the title which does not involve licensing, please contact the author. Their details are usually found within their application or on their website.

Kind Regards
Softwrap Limited
SoftwrapSales@Softwrap.com
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Postby Guest » 18 Nov 2004, 08:28

Their newest answer is:

Thank you for emailing Softwrap Customer Services.

When you open the software, there should be a button that says 're-install'. If that button is not there, you should click on the 'Buy It' or 'Buy Now' button, and then select 're-installation of license'.

This is where you need to enter your license holder name and purchase reference number to re-install the software.

Should you require any further assistance, please contact our help desk as our operators are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Marshall Rivers
Customer Service Representative


I answered them:
When I run the software the only options in the main menu are: Credits / World Tour / Quick Play (play options, no change of ends, single/double etc., clay, best of 1 set)

There's no button that says 're-install', 'buy it' or 'buy now'...

As you can see it, I need further assistance, once more.

Kind regards

PS: I got Direct X 9.0 and have Windows XP[/b]
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Postby manutoo » 18 Nov 2004, 20:22

Hello,

>> When I run the software the only options in the main menu are:
>> Credits / World Tour / Quick Play

so yes, you have and play Tennis Elbow 2004.
But you bought :

>> Please save this email and print a copy for safe-keeping
>> as confirmation that you have purchased Table Tennis Pro
>> for USD $19.95.

If it's not just a little mistake from your side, and if you think you have been mislead by something, you should tell me, or tell shareware.com about that point.

So, anyway, you should cancel your order of Tennis Table Pro. I have nothing to do with them, so I don't know how this works, but it should be easy (or not too hard) and free of charge.

And then, to order Tennis Elbow, you should use the order form that pops up at the end of the game. Or you can use the order form here :
http://www.managames.com/tennis/?order
These 2 order forms should be very similar, none has any reference to shareware.com .

I hope you could resolve your trouble, and I'll be pleased to send your license key once your order will be processed. :)

Regards,
ManuTOO
== Mana Games ==

>> I don't answer Private Message, except if it's really a _Private_ topic <<
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Messages: 15575
Gaming Since: 24 Jan 2004, 15:38
Location: France

Postby Guest » 18 Nov 2004, 23:41

Thanks for your patience - it looks like if it was my misstake :lol:
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