Usually, about 30 min.
If your infos need additional checkings, it can take up to 1 or 2 days.
Sometimes, the email with they key gets lost, or stopped by spam filters.
I just checked the last orders, and I didn't see any "Richko" there.
If it's not your real name, you can contact us there : http://managames.com/mail_en
and I'll check again.